Shipping Policy
Effective Date: October 21, 2026
This policy applies to purchases from Kayoomall, operated by Shantou Fanqu Toys Co., Ltd.
1. Delivery Area
We ship to eligible addresses in the United States.
Availability and restrictions for your specific destination are shown at checkout. If we discover after payment that an address cannot be served, we will contact you and refund any affected unfulfilled order.
2. Shipping Charges
Standard shipping is free for orders with a merchandise subtotal over US$49.99 after discounts, excluding taxes and shipping.
For orders of US$49.99 or less, the applicable shipping fee is displayed at checkout before payment.
We will not add an undisclosed shipping charge after checkout without your agreement.
3. Estimated Timeframes
| Stage | Estimated Time |
|---|---|
| Order processing | 2–3 calendar days |
| Transit after dispatch | 10–12 calendar days |
| Total delivery time | 12–15 calendar days |
These estimates begin after successful payment and receipt of complete order information. Calendar days include weekends and public holidays.
If missing or incorrect information prevents processing, we will contact you.
Delivery estimates are not guaranteed dates. Carrier disruption, weather, holidays, and customs procedures where applicable may affect delivery.
4. Shipment Origin and Import Arrangements
Our company is registered in China. A U.S. delivery address does not imply that a product ships from a U.S. warehouse.
Any applicable shipment-origin information and customer responsibility for import charges must be disclosed before purchase. We will not impose undisclosed additional charges after checkout.
5. Shipment Information
We will send available shipment information to the email address provided with your order.
Where tracking is available, we will provide the tracking details. Carrier information may take time to update after dispatch.
6. Delayed Dispatch
If we cannot ship within the stated processing period, we will notify you promptly, provide a revised estimate, and explain your option to cancel the unshipped order for a full refund.
We will obtain your agreement to a delay where required. If required consent is not obtained or we cannot fulfill the order, we will cancel and refund it in accordance with applicable law.
Refunds for unshipped cancellations are not subject to a return-inspection waiting period.
7. Late or Missing Deliveries
If the estimated delivery period has passed, contact Serve@kayoomall.shop with your order number.
We will investigate with the carrier and communicate relevant updates.
If tracking shows delivery but you have not received the package, check the delivery address, household members, reception desk, and nearby delivery locations before contacting us.
A tracking status does not prevent you from reporting nonreceipt. If a shipment is confirmed lost or misdelivered before delivery to the agreed address, we will arrange an appropriate replacement or refund.
8. Incorrect Addresses
Please provide a complete and accurate shipping address.
If you identify an error, contact us immediately. We will try to correct the address before dispatch, but changes may not be possible after shipment.
If incorrect information supplied by you causes return or redelivery, we will explain the available options and any reasonable, actual additional shipping costs before arranging another shipment.
We remain responsible for shipping errors caused by us. An address problem does not automatically result in forfeiture of the entire payment.
9. Customer-Requested Redirection
If you ask a carrier to redirect or change delivery after dispatch, that request may affect delivery and available carrier remedies.
Contact us if the redirected package is missing or damaged so we can help investigate. Responsibility will be assessed according to the circumstances and applicable law.
10. Contact
Email: Serve@kayoomall.shop
Telephone: +86 13066469779
Customer Service Hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time.