FAQs

Effective Date: October 21, 2026

1. What is Kayoomall?

Kayoomall is an online toy store operated by Shantou Fanqu Toys Co., Ltd., a company registered in Shantou, Guangdong, China. We sell toys to customers in the United States.

2. Where do you ship?

We ship to eligible addresses in the United States. Shipping availability for your address is shown at checkout.

3. How much does shipping cost?

Standard shipping is free when your merchandise subtotal is over US$49.99 after discounts, excluding taxes and shipping charges.

For orders of US$49.99 or less, the applicable shipping fee is displayed at checkout before payment.

4. How long will delivery take?

Our estimated timeframes are:

• Order processing: 2–3 calendar days.

• Transit after dispatch: 10–12 calendar days.

• Total delivery time: 12–15 calendar days after successful payment and receipt of complete order information.

These are estimates rather than guaranteed arrival dates.

5. What happens if my order is delayed?

Contact Serve@kayoomall.shop with your order number.

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and explain your cancellation and refund options. We will obtain your agreement to a shipping delay when required by applicable law.

For delays after dispatch, we will help investigate with the carrier and advise you of the available resolution.

6. Can I change my delivery address or cancel my order?

Email us as soon as possible. We will try to accommodate changes or cancellations before dispatch.

Once an order has shipped, changes or cancellation may no longer be possible. Eligible products may still be returned under our Return & Refund Policy.

7. What is your return period?

For an eligible change-of-mind return, contact us and dispatch the return within 30 calendar days of the purchase date.

The item must be unused, undamaged, and in the condition received, with its original packaging and included components.

This voluntary return period does not limit applicable rights concerning defective, incorrect, or undelivered goods.

8. How do I arrange a return?

Email Serve@kayoomall.shop with your order number and the reason for the return.

We will provide the designated return address and instructions. Our company address is not our return address.

9. Who pays return shipping?

If you return an item for a reason not caused by us, you are responsible for return shipping.

If we provide a paid return label, we will disclose its actual cost before you agree to a deduction from your refund. If you pay the carrier directly, we will not deduct that same shipping cost again.

If an item arrives defective, damaged, or incorrect due to our error, you will not pay the necessary return-shipping cost.

10. When will my refund arrive?

After receiving your return, we will inspect the item and normally process the return or exchange in approximately seven calendar days. We will email you the outcome.

Approved refunds are issued to the original payment method. Your payment provider determines when the credit appears. Some credit-card statements may take one to two billing cycles to display the refund.

Any shorter period required by applicable law will apply.

11. What should I do if my toy is damaged or defective?

Stop using a potentially unsafe product and email us with your order number, a description of the issue, and photographs if reasonably available.

We will assess the issue and arrange an appropriate refund or replacement.

12. What payment methods do you accept?

We accept PayPal and supported credit cards displayed at checkout. Any additional available payment methods will also be shown at checkout.

13. How can I contact you?

Email: Serve@kayoomall.shop
Telephone: +86 13066469779
Customer Service Hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time, observing daylight saving time where applicable.