Privacy Policy

Effective Date: October 21, 2026

1. Who We Are

Shantou Fanqu Toys Co., Ltd. operates Kayoomall at www.kayoomall.shop and is responsible for the personal information it processes in operating the store.

This policy explains how we handle information associated with website visits, purchases, and customer-service interactions.

Privacy Contact: Serve@kayoomall.shop
Telephone: +86 13066469779

Company Address:
4th Floor, No. 2, Lane 1, Dongnan Xiapian, Chaijing Community, Fengxiang Subdistrict, Chenghai District, Shantou, Guangdong, China 515821

2. Information We Collect

Depending on how you interact with us, we collect or receive:

• Contact information: Your name, email address, and telephone number where provided.

• Order and delivery information: Billing and shipping addresses, purchased products, order amounts, delivery records, and return details.

• Transaction information: Payment status, transaction references, and refund records.

• Customer-service information: Messages, descriptions of issues, and photographs or other materials you provide.

• Technical information: IP address, browser and device information, website requests, timestamps, and security logs.

• Preferences: Communication preferences and privacy choices.

Information comes from you, your browser or device, and providers involved in processing payments, fulfilling orders, and delivering products.

Please do not provide unnecessary sensitive information or personal information about children through ordinary customer-service messages.

3. How We Use Information

We use personal information as appropriate to:

• Receive and fulfill orders.

• Process payments and refunds.

• Arrange shipping and delivery.

• Answer questions and handle returns.

• Maintain transaction and accounting records.

• Detect fraud, misuse, and security incidents.

• Operate and maintain the website.

• Apply your communication and privacy preferences.

• Meet legal obligations and resolve disputes.

• Provide optional marketing communications where permitted and subject to required consent or choices.

Where applicable law requires a legal basis, we rely on the basis relevant to the activity, such as contract performance, compliance with a legal obligation, or valid consent.

Accepting website terms is not a substitute for separate consent where such consent is legally required.

4. Payment Information

Payment providers process the payment credentials submitted through their payment interfaces.

We receive transaction information needed to manage purchases, refunds, and related records. The payment provider’s own privacy notice explains processing it carries out independently.

Do not send complete payment-card information or account passwords to our customer-service email.

5. When Information Is Disclosed

We disclose information as reasonably necessary to providers supporting:

• Website hosting and operation.

• Payment processing.

• Order fulfillment and delivery.

• Customer support.

• Security and fraud prevention.

• Accounting and professional advice.

For example, delivery providers need recipient and address information to deliver an order.

We may also disclose information where legally required or reasonably necessary to establish or defend legal rights, respond to valid legal requests, or address fraud or safety concerns.

Any disclosure in connection with a business transfer remains subject to applicable legal requirements.

6. Cookies, Analytics, and Advertising

Cookies and similar technologies can support shopping carts, security, website functionality, and preference storage.

Where optional analytics or advertising technologies are used, the applicable disclosures must identify their purposes and provide the choices or consent required by law.

Disclosures of information to advertising partners may qualify as a “sale,” “sharing,” or targeted advertising under certain U.S. state laws, even if no money is exchanged.

Where applicable, you may request an opt-out of covered activities by contacting Serve@kayoomall.shop. We also recognize qualifying universal opt-out signals where required by applicable law.

Browser settings can block or delete cookies, although blocking essential cookies may affect checkout. Browser controls alone may not stop server-side data disclosures.

7. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting us.

Necessary order, delivery, security, and refund communications may continue after you unsubscribe from marketing.

8. International Processing

Our company is based in China and serves customers in the United States. Information may be processed in China and in countries where relevant service providers operate.

Where required, we apply appropriate safeguards and fulfill applicable notice, consent, assessment, and transfer requirements.

This policy does not constitute blanket consent to all international transfers. Contact us for information about recipients and safeguards relevant to your information.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention depends on the type of information, fulfillment and support needs, accounting and tax requirements, security concerns, and applicable dispute periods.

When information is no longer needed, we delete or appropriately anonymize it, unless retention remains legally permitted or required. Limited records may be retained to honor an unsubscribe or privacy preference.

10. Security

We use reasonable administrative, technical, and organizational measures appropriate to the information and associated risks.

No online service can guarantee absolute security. Please protect your accounts and avoid sending sensitive payment credentials through email.

We will take required response and notification measures if a personal-information incident occurs.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Obtain information about our processing.

• Access or receive a copy of personal information.

• Correct inaccurate information.

• Request deletion.

• Withdraw consent for consent-based processing.

• Restrict or object to certain processing.

• Opt out of covered sales, sharing, targeted advertising, or certain profiling.

• Appeal a denied request where an appeal right applies.

Email Serve@kayoomall.shop with the subject “Privacy Request.”

We may request information reasonably necessary to verify identity or an authorized agent’s authority. We do not require unnecessary identity verification for an advertising opt-out.

We respond within applicable legal deadlines and explain any permitted extension or denial. Where an appeal is available, reply with the subject “Privacy Appeal.”

We will not unlawfully discriminate against you for exercising a privacy right. You may also contact the competent privacy regulator or your state attorney general.

12. Children’s Privacy

Our store is intended for adult purchasers, including parents and caregivers. A toy’s intended user may be a child, but purchasing and customer-service information should be supplied by an adult.

We do not knowingly solicit personal information directly from children under 13 through the store. If you believe a child has supplied information, contact us so we can investigate and take appropriate action.

We apply additional protections for minors where required by applicable law.

13. Changes

We may update this policy to reflect changes in our practices or legal obligations. We will provide additional notice or obtain consent where required.

An update does not retroactively authorize processing that requires a separate legal basis.

14. Contact

Responsible Company: Shantou Fanqu Toys Co., Ltd.
Email: Serve@kayoomall.shop
Telephone: +86 13066469779
Customer Service Hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time.