Contact Us

Effective Date: October 21, 2026

For assistance with Kayoomall products, orders, delivery, returns, refunds, privacy requests, or intellectual property concerns, please contact us.

Customer Service

Email:
Serve@kayoomall.shop

Telephone:
+86 13066469779

Hours:
Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time, observing daylight saving time where applicable.

You may email us at any time. Messages received outside these hours will be reviewed during our next service hours.

Our telephone number is based in China. Your telephone provider may charge international calling fees.

Order Inquiries

Please include:

• Your order number.

• The email address used at checkout.

• A description of your question or concern.

• Relevant photographs, where helpful and reasonably available.

Please do not send passwords, full credit-card numbers, or card security codes.

Company Information

Website Operator and Seller:
Shantou Fanqu Toys Co., Ltd.

Brand:
Kayoomall

Unified Social Credit Code:
91440515MAKPXX882J

Registered Address:
4th Floor, No. 2, Lane 1, Dongnan Xiapian, Chaijing Community, Fengxiang Subdistrict, Chenghai District, Shantou, Guangdong, China 515821

Website:
https://www.kayoomall.shop

Returns

The registered company address is not our return address.

Email Serve@kayoomall.shop before sending a return. We will provide the designated return address, destination country, instructions, and applicable shipping arrangements.