Return & Refund Policy

Effective Date: October 21, 2026

This policy applies to purchases from Kayoomall, operated by Shantou Fanqu Toys Co., Ltd.

Our voluntary return arrangements do not limit rights or remedies required by applicable law.

1. Return Period

For an eligible change-of-mind return, contact us and dispatch the item to the designated return address within 30 calendar days of the purchase date.

Keep proof of shipment showing the dispatch date.

If you contact us within the return period and our delay in providing instructions prevents timely dispatch, we will provide a reasonable extension.

This voluntary return deadline does not exclude claims concerning non-delivery, defective or incorrect goods, safety recalls, or other legally required remedies.

2. Return Condition

For an ordinary change-of-mind return, the product must:

• Be unused and undamaged.

• Be in the condition received.

• Include its original packaging and supplied components.

• Be accompanied by an order confirmation or other reasonable proof of purchase.

These conditions do not prevent a claim for a defect discovered during proper use or require original packaging where that would unlawfully restrict a remedy.

3. How to Request a Return

Email Serve@kayoomall.shop with:

• Your order number.

• The item you wish to return.

• The reason for the return.

• A description and photographs of any defect or damage, if reasonably available.

We will provide the designated return address, destination country, packaging instructions, and applicable return-shipping arrangements.

Pack the item securely and retain proof of shipment. A tracked return service is recommended.

4. Return Address

Our company address is not our return address.

Do not send a return to our registered address or the sender address on your package without instructions from customer service.

A return sent to an incorrect address may be delayed or difficult to recover. Contact us if this occurs so we can assess the available options.

5. Return-Shipping Costs

Customer-Requested Returns

If the return is due to a change of mind or another reason not caused by us, you are responsible for return shipping.

The cost depends on your carrier, the return destination, and the package’s size and weight.

If you pay the carrier directly, we will not deduct that same shipping cost from your refund.

If we provide a return label at your expense, we will disclose its actual cost and obtain your agreement before deducting it.

Our Error, Damage, or Defects

If you receive an incorrect, defective, or damaged item due to our error, you will not pay the necessary return-shipping cost.

We will provide an appropriate return method or agree in advance to reimburse reasonable postage. Please contact us before purchasing return shipping.

6. Damaged, Defective, or Incorrect Products

Inspect your order on arrival and report concerns promptly.

Stop using any product that may be unsafe. We will assess the issue and arrange an appropriate refund, replacement, or other remedy required by law.

Do not send hazardous items, including damaged batteries, without appropriate instructions.

7. Exceptions to Voluntary Returns

Where actually offered for sale and clearly identified before purchase, the following may be excluded from our voluntary change-of-mind return program:

• Perishable goods.

• Sealed personal-care or intimate-use products after their hygiene seal has been opened.

• Gift cards, except where refunds or cash redemption are legally required.

• Personalized or custom-made products.

• Digital products after access or delivery, to the extent permitted by law.

These exclusions do not remove rights relating to defects, incorrect supply, material misdescription, or other legally required remedies.

8. Inspection and Processing

After receiving your return, we will inspect the product and normally process the return or exchange in approximately seven calendar days.

We will notify you by email of the outcome. If additional time is reasonably necessary, we will explain the reason and provide an updated estimate. Any shorter legal deadline will apply.

If a return is declined, we will explain the reason and how to request further review.

9. Refund Amount

For an eligible change-of-mind return, the refund covers the amount actually paid for the returned item and applicable refundable taxes, less any agreed return-label cost.

Original outbound shipping charges are not refundable for ordinary change-of-mind returns unless required by law.

Where a refund is due because of our error or defective or damaged goods, it will include the corresponding original standard shipping charge where paid and any other amounts required by law.

We will explain any lawful deduction before completing the refund. We will not impose an undisclosed restocking charge.

10. Refund Method and Bank Processing

Approved refunds are issued to the original payment method unless another lawful arrangement is agreed.

We will email you when the refund has been processed.

Your bank or payment provider determines when the credit appears. A credit-card refund may take one to two billing cycles to appear on your statement. This is a bank-processing or statement-display period, not an additional waiting period before we initiate an approved refund.

Contact us if the refund has not appeared so we can help trace it.

Refunds for unshipped cancellations or refunds approved without a return are not delayed pending a return inspection.

11. Exchanges

Contact us to request an exchange. Exchanges depend on availability.

We will explain any price difference and applicable shipping arrangements before you agree. If a suitable replacement is unavailable and a refund is due, we will offer a refund.

12. Questions and Further Review

If you disagree with an outcome, reply with your order number and any additional information for further review.

You retain any applicable rights to use payment-provider dispute procedures, contact a regulator, or seek a legal remedy.

Email: Serve@kayoomall.shop
Telephone: +86 13066469779
Customer Service Hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time.

Company: Shantou Fanqu Toys Co., Ltd.

Registered Company Address — Not a Return Address:
4th Floor, No. 2, Lane 1, Dongnan Xiapian, Chaijing Community, Fengxiang Subdistrict, Chenghai District, Shantou, Guangdong, China 515821